| Ombuds'
Sector
This
important channel of interaction with clients
aims at our firm’s efficiency, so that it can
preserve its high prestige before the clients.
Our ombudsman carries out these functions and,
among other tasks, receives special requests and
complaints (which are duly investigated) and tries
to find solutions by means of an efficient interaction
with the sector involved.
Ombuds’
activities include regular visits to clients’
offices to listen to their comments and to collect
suggestions to improve our service and relationship
with clients. After such visits, the ombudsman
delivers reports. These activities also involve
a twice-yearly questionnaire to provide feedback
on five items of fundamental importance for a
precise evaluation of our clients’ satisfaction.
These items are:
-
Performance
- Trust
- Personal Relations
- Communications
- Future Expectations
The
Ombuds Sector aims at the quick satisfaction of
the client’s requests, taking the suitable administrative
measures for this purpose.
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